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1. Introduction

Veluxe Media ("we", "our", or "us") is a digital marketing agency providing paid advertising, AI automation, and web engineering services. We are committed to protecting your personal data and being transparent about how we collect, use, and store it.

This Privacy Policy applies to all visitors and clients of veluxemedia.com and to anyone who engages with our services. By using our website or services, you agree to the practices described below.

2. Data Controller

Veluxe Media is the data controller for personal data collected through our website and services.

Contact: contact@veluxemedia.com
Website: https://veluxemedia.com

3. What Data We Collect

3.1 Information You Provide

  • Name and email address (contact forms, strategy call bookings)
  • Business information (company name, industry, goals)
  • Payment information (processed securely by third-party providers)
  • Communications you send us via email or contact forms

3.2 Information Collected Automatically

  • IP address and browser type
  • Pages visited and time spent on site
  • Referral source (how you arrived at our site)
  • Device type and operating system
  • Cookie data (see Section 8)

4. How We Use Your Data

We process your personal data for the following purposes:

  • To respond to enquiries and provide requested services
  • To fulfil contractual obligations with clients
  • To send service-related communications (invoices, project updates)
  • To improve our website performance and user experience
  • To comply with legal obligations
  • To send marketing communications, only with your explicit consent

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

  • Contract performance — processing necessary to fulfil a service agreement
  • Legitimate interests — analytics and improving our services
  • Legal obligation — compliance with applicable laws
  • Consent — for marketing emails and non-essential cookies

6. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers (e.g., email platforms, analytics tools, CRM software) who process data on our behalf under data processing agreements
  • Legal authorities if required by law or to protect our legal rights
  • Professional advisors such as accountants or legal counsel

All third-party processors are contractually bound to handle your data securely and only as instructed.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Specifically:

  • Client data: retained for the duration of the contract plus 5 years
  • Enquiry data: retained for 12 months if no contract is formed
  • Analytics data: retained for 26 months

After these periods, data is securely deleted or anonymised.

8. Cookies

Our website uses cookies to enhance your browsing experience. We use:

  • Essential cookies — required for the site to function correctly
  • Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
  • Marketing cookies — to deliver relevant advertising (only with consent)

You can manage your cookie preferences via the cookie banner on your first visit, or through your browser settings.

9. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectification of inaccurate or incomplete data
  • Erasure ("right to be forgotten") in certain circumstances
  • Restriction of processing while a dispute is resolved
  • Data portability in a structured, machine-readable format
  • Object to processing based on legitimate interests
  • Withdraw consent at any time, without affecting prior processing

To exercise any of these rights, contact us at contact@veluxemedia.com. We will respond within 30 days.

10. International Transfers

Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this document indicates the latest revision. Significant changes will be communicated via email or a prominent notice on our website.

13. Contact & Complaints

For any privacy-related questions or concerns, contact us at:

Email: contact@veluxemedia.com
Website: veluxemedia.com/contact-us

If you are not satisfied with our response, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) at www.aki.ee.

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